Ordering, Delivery & Security
If we are in any doubt as to the validity of the payment method used, or we have any suspicion relating to your order, we may request additional documentation and/or security details. If the additional documentation is not sufficient, we reserve the right to cancel your order at any stage. This is to protect both our customers and us.
Goods will not be supplied on any test, trail or rental basis.
All goods are inclusive of VAT at the current rate of 20% unless otherwise stated.
We shall assume that all customers are aware of product specification, suitability, limitations and compatibility at the time of ordering, unless we are asked for advice in advance of placing your order.
Due to security reasons, Owen Hearing Care Ltd will not part-ship orders. If we are waiting on stock delivery we shall inform the customer of an alternative delivery date.
All our online orders are processed via PayPal. All major credit and debit cards are accepted. We reserve the right to deliver only to the card holders billing address.
Immediate payment will be required at the point of checkout when placing an order to secure your goods.
You can also pay by cash payment directly into our bank account or by BACS transfer. If any customers wish to pay using these methods please contact us for bank details and procedures when making payments in this way.
Owen Hearing Care Ltd will accept payment by cheque – please make cheques payable to Owen Hearing Care Ltd. Please be aware that goods will not be dispatched until the funds have cleared in full. This can take up to 7-10 working days.
Orders will be delivered in 24 or 48 hours dependant on the time of the day the order was placed and on the understanding that all payment has been cleared and that any additional security checks have been passed.
There may be some instances where your order may be delayed and delivery will take longer than expected, such as awaiting stock delivery if the product(s) ordered are out of stock, computer error(s) or other circumstances. In the event of any delay in delivery Owen Hearing Care Ltd will contact you.
Please be aware that 24 hour delivery isn’t available on the following days:
- Bank Holidays
- Good Friday
- Seasonal Holidays including Christmas Day, Boxing Day or New Year’s Day.
Any orders placed after 16:00 or on a Saturday afternoon (after 16:00) or on Sundays will be delivered in 2-3 working days.
Delivery of your order may be delayed in the event of inclement weather conditions, “Force Majeure” means any act of God, strike, lock-out, war, act of terrorism, flood, lightening, fire, explosion, earthquake, civil commotion or riot; computer or ordering system malfunction or any other reason outside of our control. In the event of this happening Owen Hearing Care Ltd will contact the customer to inform them of any delay.
All deliveries are free of charge in the first instance for all orders over the value of £200.00. If, for any reason the courier cannot make delivery of the goods and they are returned to us or a surcharge for re-delivery is incurred from the courier, the customer shall be liable for any re-delivery or surcharge fees made by Owen Hearing Care Ltd or the courier company.
Next day delivery applies to most of mainland UK excluding Scottish highlands and other rural areas where delivery may take up to 3 days. Scottish Isles, Isle of Man, Channel Isles, Northern Ireland and Republic of Ireland carry additional charges and will be subject to a 48-72 hour delivery service.
There is a £20.00 standard delivery charge to the following areas:
- Northern Ireland / Scottish Highlands
- Republic of Ireland
- Channel Isles / Scottish Isles
- Isle of Man / Isle of Wight
Please note that these charges are an indication only and could be higher based on the courier costs for delivering to these areas.
All products in shipment are covered by the couriers insurance. Any claim for non-delivery, missing items or any general damage in transit must be made immediately.
If any products are found to be damaged, faulty or defective in any way from new (out the box) you must contact us immediately.
Goods cannot be left without a signature for proof of delivery.
It is the responsibility of the customer to thoroughly check all goods before signing for them.
Please be aware that the customer is fully liable for the goods once they have been delivered and signed for, and that the liability to insure the goods is the sole responsibility of the customer.